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- Can you help me find the right parts?
- Absolutely! We have an expert staff on hand to help you find all the parts you need. We also have a free catalog for you to review! Click here to order your RV catalog now.
- Do you have installation/replacement instructions for the part(s) I ordered?
- Some parts will come with printed out instruction sheets. If it doesn’t, or you need extra help, feel free to check out our YouTube Channel for helpful installation videos and how-to’s. You can also call one of our Product Specialists who can help you through the process or answer specific questions. We are here to help in any way we can!
- Do you offer discounts to small businesses?
- Yes, we have a Steele Partners Program that offers multiple discounts depending on the amount purchased. There is no minimum purchase required. Feel free to contact one of our Steele Partners Program Coordinators toll free at 800-650-6190 to set up your account today.
- I’m looking for a specific part you don’t have, will you make it?
- We are currently making new parts every day so please let us know what you’re looking for. Contact one of our Product Specialists at 800-650-6190 for assistance.
- Are your parts actually made in America?
- Yes, the majority of our parts are made right here in Denver, NC. We do have vendors that we outsource a few parts from that get some of their products from overseas. We do inspect these parts and make sure they meet the quality and standards that we have for our own American Made parts. We offer 100% satisfaction guaranteed on every part we sell.
- How can I track my order using the WEB-order number?
- To track your order, visit our Order Status page. You will need to login to your account. Once you’ve done this you will see all orders placed. Click on the current order you’re looking for and you will see your tracking number, click on the tracking number folder, and then click on the actual tracking number again to see the location of your order. If no tracking number is available then your order has not been shipped yet. Note: This service is not available with the Guest Checkout option. Please call 800-650-6190 for the tracking information.
- How do I get my UPS tracking number?
- If you’ve placed your order online then visit our Order Status page. You will need to login to your account. Once you’ve done this you will see all orders placed. Click on the current order you’re looking for and you will see your tracking number, click on the tracking number folder, and then click on the actual tracking number again to see the location of your order. If no tracking number is available then your order has not been shipped yet. Note: This service is not available with the Guest Checkout option. Please call 800-650-6190 for the tracking information.
- Do you ship to my country?
- We do ship to numerous countries throughout the world. However, some countries do have dimension and weight restrictions. Please contact our Customer Service team at 800-650-6190 or by email at email@example.com to confirm delivery and size limitations to your location. Steele Rubber Products does not have any control over the taxes or duties charged by your individual country.
- I’ve ordered before, but I want to use a different shipping address this time, what do I do?
- If you’re logged in to your account and you’re at the checkout page, there will be an Account Summary section in the right column; there you will see an edit button that will allow you to update your shipping address. If you need a little extra help check out a quick how-to Video here or call us at 800-650-6190.
- If I order my parts today when can I expect them?
- We do our best to get orders out the same day you purchase, however our shipping times vary depending on if we have it in stock, if we have to make it, where you’re located and/or what type of shipping you prefer. On average, for US, you should have your order within 3-10 business days if the item(s) are in stock. When picking out your parts you should see the availability to let you know if it’s available or the time it will take to ship.
- What are the shipping costs?
- Please visit our Payment and Shipping information page.
- What If I’m not satisfied when I receive my parts?
- We guarantee 100% satisfaction on all of our parts. If you are not satisfied then please contact us at 800-650-6190 and we will get you taken care of as quickly as possible. Check out Our Promise here.
- What is your product guarantee/return policy?
- Please review both Our Promise and Returns page.
- Do you offer gift certificates?
- Yes we do, however you can’t purchase these online. Please call one of our Product Specialists to place your order, 800-650-6190
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